Frequently Asked Questions

Content on ARTS:LIVE

What is an ARTS:LIVE resource?

ARTS:LIVE resources are creative learning courses and activities that can be used with children and students. The content includes instructional videos, homework activity sheets, classroom activity sheets, teaching guides, lesson plans, and activities that can be completed at home.

Are the resources accessible for people with special needs?

Yes, all ARTS:LIVE resources have closed captions and audio descriptions and are compliant to Web Content Accessibility Guidelines (WCAG) 2.2 AA. Read more here.

Who made the resources?

The Song Room has partnered with many artists, arts organisations, and content and education specialists to develop the resources for ARTS:LIVE.

Why can I see locks on some of the resources?

To access the locked content on ARTS:LIVE you will need to upgrade to a Full Access subscription. To upgrade, log in to ARTS:LIVE and click Your Account under your name in the main navigation bar, then select Your Subscription.

How can I use the courses on ARTS:LIVE?

ARTS:LIVE can be used at home or in the classroom for your own use. The content contains a range of copyright protected material so there are some restrictions on how the content can be used that are outlined in the Terms and Conditions of this site.

 

Registering for ARTS:LIVE

Who can register for ARTS:LIVE?

Everyone! ARTS:LIVE is free to register.

How do I register for ARTS:LIVE?

Simply register here to get a taste of the creative activities on offer.

What do I do if I’m having trouble registering?

If you are having trouble with this register link, please send an email to support@artslive.com.au.

Is ARTS:LIVE just for teachers?

No! ARTS:LIVE is available for everyone to register. Children of all ages, educators, parents and community groups alike can explore, learn and develop their creative skills. Whether you’re looking for in-depth, sequential classroom lessons, or activities children busy at home in the holidays, there’s something for everyone!

Do I need to pay to access ARTS:LIVE?

Many courses on ARTS:LIVE are free so you don’t need to pay to access great creative learning content. However, if you do want more you can upgrade to a Full Access subscription to unlock all the content on ARTS:LIVE. New premium content is being added to ARTS:LIVE all the time.

Can parents register for ARTS:LIVE?

Yes parents can subscribe to ARTS:LIVE. There are a range of craft, art, media and music projects for children and adults to do together or individually. If you want to explore other at home activities on the site, simply register above, log in and search for ‘at home’ in the search bar.

I’d like to register more multiple accounts. Can I get a bulk subscription?

Yes, the ARTS:LIVE team can arrange this for you. Please use the Contact Us form or send an email to support@artslive.com.au.

 

Payments

How do I upgrade my ARTS:LIVE account?

Simply log in and click ‘Your Account’ under your name in the main navigation bar then select Your Subscription.

There was a problem upgrading my account.

Please use the Contact Us form or send an email to support@artslive.com.au so the ARTS:LIVE team can help you.

What do I get for upgrading?

After upgrading to a Full Access ARTS:LIVE account you get access to many more creative courses and activities, with more released all the time.

 

My Account

I’m an Australian school teacher but I can’t validate my school because it’s not on the list. What should I do?

Try adding the suburb to the search to narrow it down. If you’re still having problems, please use the Contact Us form or send an email to support@artslive.com.au so the ARTS:LIVE team can help you.

How can I update my details?

To update your details log in and click ‘Your Account’ under your name in the main navigation bar. You can change your name and reset your password.

How do I reset my password?

To reset your password log in and click ‘Your Account’ under your name in the main navigation bar and reset your password. We’ll send you an email to confirm the new password, to complete this step click on the link in the email.

What do I do if I can’t remember my password?

If you’re having trouble accessing your account click the Sign In button, then click ‘Forgotten your password?’ and follow the prompts to reset your password.

I didn’t receive an activation email when I registered. What should I do?

Please check your spam folder for the activation email. If you still don’t have the activation email please use the Contact Us form or send an email to support@artslive.com.au so the ARTS:LIVE team can help you.

It appears I already have an account. What do I do?

Select the Sign In button and follow the ‘Forgotten your password?’ steps.

 

Collaboration

I’m interested in partnering with The Song Room to develop new creative learning content. Who should I contact?

Please use the Contact Us form or send an email to support@artslive.com.au so the ARTS:LIVE team can help you.

 

Can’t find the answer to your question?

Get in touch at support@artslive.com.au